Shipping & Exchange

To use directly in the shipping and returns section

 Shipping Time We produce made-to-order pieces. Please allow for 1-4 weeks to produce an process your order.
 Shipping in Ireland  Our flat rate is €9
 Shipping in Europe   Our flat rate is €9
 Shipping internationally  Our flat rate is €15
Exchange

Made to Order or personalised items are final sale and cannot be returned. Exchanges are only accepted as the pieces are unique. It may be made within 30 days from the date of delivery. 

Exchange merchandise must meet the below requirements in order to be accepted:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. 
Reasons for Exchange Change is size of clothing. The additional shipping cost for exchange you must provide. Pack the item(s) you wish to exchange in the original packaging. Our poly mailer bag can be reused if opened correctly, to minimise waste. You will receive an email confirmation when you return to use has been completed. 
Resend the parcel to the 'return address': 

Items must be returned to the following address:

15 Dawson House, 

Dean Court, 

Patrick Street, 

Dublin 8, 

Ireland.

If there is something wrong with the item, contact us by email: annabuzanofficial@gmail.com

Under the title 'product issue'. We will get back to try and resolve the query for you.

We do not accept responsibility for items lost in shipping back to us so you recommend you keep a postage receipt with tracking number as proof that the package was sent. 

You are liable for a possible deterioration of the items value caused by you in the way of trying the item. If the item is used in any other way then described in the above we consider the item as used and you will lose your right of exchange. 

Please contact use for any additional questions. 

Thank you!